Shipping & Returns
COVID-19 Update: We will be continuing to sew in our home. Please note that based on the limited fabric quantity on hand, some items may flip to a PREORDER option.
If your item is set for preorder, we anticipate a turn around of 10 days- 3 weeks currently to create your piece and prepare it to ship due to a high volume of orders (May 2020)
We will be practising safe social distancing and organizing Canada Post pick ups weekly from our home, in a contact free way.
Further to this, we will be offering free local porch pick up in St. Catharines and alternately, Free Shipping over $100 Canada wide.
Due to the Nature of us being a Small Business, we are unable to offer Refunds at this time. Additionally, due to the fact that many of our items are currently "made to order," we are unable to guarantee an item is in stock to exchange your item if the fit is not what you had hoped. Please review our size charts carefully, and inquire with any fit related questions PRIOR TO PURCHASE. If we are able to accomodate an exchange because we have your product in stock, it is YOUR RESPONSIBILITY TO SHIP THE ITEM BACK TO US( and cover shipping costs) prior to us sending out the exchanged item.
Should your item arrive with visible defect or damage, please contact us at firstname.lastname@example.org to further discuss options for us to resolve the flaw, as we always want our customers to be pleased with their order.
Please view current PREORDER time frames, to estimate the ship out / pick up date for products, and know that during current work from home conditions there may be additional delays from time to time.
For local pick up, please wait for your confirmation email with pick up instructions. (check your junk/ spam folders if our email address has not been saved in your address book). You will receive specific instructions regarding our St. Catharines Address and how to pick up your item.